pk367 Privacy Policy

1. Who We Are

pk367 ("pk367", "we", "us", "our") operates the online casino and sports betting platform accessible at pk367.vip (the "Platform"). pk367 acts as the data controller in respect of personal data collected from players and prospective players in connection with the Platform. Our English-language support team can be reached via the official support channel on the Platform for all data-related enquiries.

2. Data We Collect

pk367 collects the following categories of personal data, depending on how you interact with the Platform:

• Identity data: Full legal name, date of birth, CNIC number or other government-issued identity document details submitted during KYC verification.
• Contact data: Pakistani mobile number (including JazzCash and Easypaisa-linked numbers), email address (where provided).
• Financial data: Bank account references, mobile wallet identifiers, transaction history, deposit and withdrawal records denominated in PKR.
• Account data: Username, encrypted password, account creation date, login history, session timestamps, and account settings including responsible gaming configurations.
• Gameplay data: Game participation records, wagering history, bonus usage, and win/loss records.
• Technical data: IP address, device type, browser type and version, operating system, mobile carrier information, and general geographic location derived from IP address.
• Communications data: Records of interactions with pk367 customer support, including chat transcripts and email correspondence.
• Cookies and usage data: Data collected via cookies and similar tracking technologies as described in Section 6 below.

pk367 does not intentionally collect special categories of sensitive personal data (such as health data, biometric data, or political opinions) unless specifically required for responsible gaming or regulatory purposes and subject to your explicit consent where applicable.

3. How We Use Your Data

pk367 uses your personal data for the following purposes:

• To create and manage your pk367 account and authenticate your identity at login
• To process deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported payment channels
• To conduct Know Your Customer (KYC) and anti-money laundering (AML) verification as required by applicable regulations
• To provide access to the Platform's gaming and betting products, including cricket betting, live casino, slots, and fishing games
• To administer bonuses, promotions, and loyalty programmes
• To enforce responsible gaming tools, including deposit limits, self-exclusion, and session reminders
• To detect, investigate, and prevent fraud, cheating, and other prohibited conduct
• To provide customer support in English to Pakistani players
• To send transactional communications (deposit confirmations, withdrawal notifications, security alerts)
• To send marketing communications where you have consented to receive them (see Section 12)
• To comply with legal and regulatory obligations, including data retention requirements
• To improve and personalise the Platform experience through aggregated analytics

4. Legal Basis for Processing

pk367 processes your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil the contract between you and pk367, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with KYC, AML, and other applicable regulatory requirements.
• Legitimate interests: Processing for fraud prevention, security, platform integrity, and aggregated analytics, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5. Payment Data & KYC Verification

Given that pk367 operates PKR-denominated accounts and processes payments through Pakistani mobile wallets and banks, we collect specific financial identifiers to process transactions and fulfil our obligations under applicable anti-money laundering frameworks.

• JazzCash and Easypaisa mobile numbers are collected to process mobile wallet transactions. These are stored securely and used solely for payment processing and fraud prevention.
• Bank account details provided for HBL, UBL, Meezan Bank, or Bank Alfalah transfers are collected and retained in accordance with AML regulatory requirements.
• CNIC details and supporting documentation submitted during KYC verification are stored securely and used exclusively for identity verification, AML compliance, and (where required) regulatory reporting.
• pk367 does not store full card numbers or complete banking credentials. Payment data is handled through secure channels with the relevant payment processors.

6. Cookies & Tracking Technologies

pk367 uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled without impairing core Platform functionality.
• Functional cookies: Remember your preferences such as language settings and responsible gaming configurations.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the Platform, used to improve performance and user experience. Where these are non-essential, we rely on your consent.

You may manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the Platform but may affect certain features. pk367 does not use cookies to serve third-party advertising.

7. Data Sharing

pk367 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary and lawful:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment intermediaries, solely to process your transactions.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Game providers: Certified game studios (such as Evolution Gaming, Pragmatic Play, PG Soft, and others) may receive necessary session data to deliver their games on the Platform.
• Regulatory authorities and law enforcement: Where required by applicable law, court order, or valid regulatory request, pk367 will disclose personal data to competent authorities.
• Professional advisers: Legal, accounting, or audit firms engaged by pk367, subject to confidentiality obligations.

Any third-party service providers engaged by pk367 are required by contract to process personal data only on pk367's instructions, maintain appropriate security standards, and not use the data for their own purposes.

8. Data Retention

pk367 retains personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required by applicable law:

• Account data and gameplay records are retained for the duration of your account and for a period of up to 5 years following permanent account closure, in accordance with AML regulatory requirements.
• Financial transaction records (deposits, withdrawals, PKR balances) are retained for a minimum of 5 years following the transaction date for AML and regulatory audit purposes.
• KYC documentation (CNIC copies, identity verification records) is retained for the minimum period required by applicable regulations, typically 5 years from account closure.
• Customer support communications are retained for up to 3 years from the date of the interaction.
• Marketing consent records are retained for as long as necessary to demonstrate compliance with consent requirements.

Following the applicable retention period, personal data is securely deleted or anonymised. Data that has been anonymised and can no longer be linked to an individual is not subject to this policy.

9. Data Security

pk367 implements technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pk367 Platform
• Encrypted storage of passwords and sensitive identifiers
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and monitoring of Platform infrastructure
• Two-factor authentication (2FA) available to all registered players

While pk367 takes reasonable precautions to secure your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your pk367 login credentials. Notify pk367 support immediately if you suspect your account has been compromised.

10. Your Data Rights

Subject to applicable law and certain limitations, you have the following rights in respect of your personal data held by pk367:

• Right of access: You may request a copy of the personal data pk367 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: You may request that pk367 restrict the processing of your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact pk367 support through the official support channel on the Platform. pk367 will respond to verified requests within a reasonable timeframe and in accordance with applicable law. Note that exercising certain rights may affect your ability to use the Platform — for example, requesting deletion of your account data will result in permanent account closure.

11. Children

The pk367 Platform is strictly intended for persons aged 18 years and over. pk367 does not knowingly collect personal data from persons under 18. If pk367 becomes aware that personal data has been collected from a minor, the relevant account will be immediately closed, all data will be deleted to the extent permissible by law, and any deposits will be returned subject to verification. If you believe a minor has registered on the Platform, please contact pk367 support immediately.

12. Marketing Communications

Where you have consented to receive marketing communications from pk367, we may send you promotional information about new games, bonuses, PSL betting offers, and other Platform features via SMS to your registered Pakistani mobile number or by email where an address is held. Your consent to marketing is optional and will not affect your ability to use the Platform if not provided.

You may withdraw consent for marketing communications at any time through your account settings or by contacting pk367 support. Following opt-out, you will continue to receive essential transactional communications (such as deposit and withdrawal confirmations) as these are necessary for the operation of your account and do not require marketing consent.

13. Changes to This Privacy Policy

pk367 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. Material changes will be communicated to registered players via notice on the Platform. The "last updated" date at the top of this policy will reflect the most recent revision. Your continued use of the Platform following the effective date of a revised policy constitutes your acceptance of the changes. If you do not agree to the revised policy, you should close your account and cease using the Platform.